Frequently Asked Questions
Frequently Asked Questions
Throughout our years in the medical and health care industry, Prestige Medical Clinic and Urgent Care has received plenty of questions regarding our health care services. Read our FAQs to learn more about what we offer. For more information,
contact us in Pomona, California.
At PMC Urgent Care, we look forward to helping you feel better! This is a clinic and urgent care, all in one!
Q: What is the difference between urgent care and emergency room (ER)?
Q: What is the difference between urgent care and emergency room (ER)?
A: Urgent care is for conditions that require prompt attention but do not pose an immediate, serious threat to your health or life. In general, if your medical issue is life threatening, call 911 or go directly to a hospital emergency room. If not, an urgent care Center, such as PMC Urgent Care is an excellent alternative.
Q: Do I have to make an appointment?
Q: Do I have to make an appointment?
A: No, you can walk in during our normal business hours and be seen by a doctor without a long wait.
Q: What Type of Medical Treatment do you Provide?
Q: What Type of Medical Treatment do you Provide?
A: We specialize in fast and effective care for most non-life threatening conditions due to an illness or injury. We also provide treatment for preventive care, travel medicine, sports physical, wellness assessment, immunization, annual physical, and chronic condition management.
We bridge the gap between a primary care physician and the ER, providing extended hours, 6 days a week with Clinical Laboratory Improvement Amendments (CLIA)-certified labs, electrocardiogram (EKG), laser treatment (for pain, splints, and braces), vaccines, prescriptions, and some non-narcotic medications.
However, if you have a life-threatening condition or emergency, you should always call 911 and seek a hospital ER.
Q: Do you treat people of all ages?
Q: Do you treat people of all ages?
A: We treat people of all ages.
Q: Can you do sports and camp physicals?
Q: Can you do sports and camp physicals?
A: Yes, we can. No appointment is needed. Just come in on a walk-in basis, and we’ll perform the physical. If there’s a required form, please bring that with you.
Q: Do you do gynecological exams?
Q: Do you do gynecological exams?
A: We perform gynecological exams when appropriate, including pap smears.
Q: Do you do physicals?
Q: Do you do physicals?
A: We do sports, camp, and school physicals. We also do preemployment and annual physicals.
Q: Do you provide seasonal flu vaccinations?
Q: Do you provide seasonal flu vaccinations?
A: Yes, we do.
Q: I am going abroad. Do you offer travel immunizations?
Q: I am going abroad. Do you offer travel immunizations?
A: Yes. Please inquire about our Travel Medical Program.
Q: Do you treat sexually transmitted diseases (STDs)?
Q: Do you treat sexually transmitted diseases (STDs)?
A: Yes, we do. And rest assured that we will treat your medical information with a high degree of confidentiality
and discretion.
Q: What are various allergy symptoms and triggers?
Q: What are various allergy symptoms and triggers?
A: There are different ways to tell if you are having an allergic reaction. Sneezing, runny nose, watery eyes, and sinus headaches are the most common. Asthma and skin rashes also happen in some cases. Ear infection, eye irritation, and muscle or joint pain are more serious. These prompt you to seek medical attention as soon as possible.
Q: Do you take my insurance?
Q: Do you take my insurance?
A: We participate with most insurance carriers. Find out the insurances we take. We also see cash patients.
Q: How much do specific vaccines cost?
Q: How much do specific vaccines cost?
A: The cost of each vaccine is different. Please call our office at 909-222-7341 to know the cost of each vaccine.
Q: How much is a typical visit?
Q: How much is a typical visit?
A: For insured patients, we collect your deductible and/or your co-pay at the time of service and then bill your insurer for you. After your insurer sends an EOB (explanation of benefits) to us, PMC Urgent Care will bill you for any balance still due.
Our staff will discuss any other recommended treatment or services (such as laser or a lab test) with you.
Q: Can I get a discount?
Q: Can I get a discount?
A: Our rates are very affordable for self-pay patients. For insured patients, coverage depends on your plan and deductible. We do offer some special offers, which are posted on our site frequently.
Q: How much will the visit cost if I have no insurance?
Q: How much will the visit cost if I have no insurance?
A: You can always call our office and asked for special coupons for self-pay patients that can be used with your visit. We also offer an on-site lab.
Q: If I have insurance, will I get a bill after my visit?
Q: If I have insurance, will I get a bill after my visit?
A: Our fees are fixed, but the amount that your insurance company covers depends on your specific plan, coverage, and deductible. After your insurer produces an EOB (explanation of benefits), if there is a balance due, we will bill you for the remaining balance. Learn more about contacting our billing office.